Privacy policy

🔐 TFIVERO — Privacy Policy

Last Updated: September 26, 2026

At TFIVERO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, create an account, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with TFIVERO, we may collect:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products you purchase, order details, returns, refunds, and transaction history.
Payment information: Payment details necessary to process your transaction. Payment information may be processed securely by our payment providers.
Account information: Username, password, and account preferences if you create an account.
Communication information: Information you provide when contacting our customer service.
Device and technical information: IP address, browser type, device information, operating system, and information about how you interact with our website.
Cookies and similar technologies: We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and provide order confirmations.
Arrange shipping and delivery.
Provide customer support.
Communicate with you about your orders.
Manage your account.
Improve our website, products, and services.
Detect and prevent fraud, abuse, and unauthorized activity.
Comply with applicable laws and legal obligations.
Send marketing communications where permitted by law and, where required, with your consent.

We only process personal information for appropriate and lawful purposes and aim to collect information that is relevant and necessary for those purposes.

3. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including:

Shopify, which provides the e-commerce platform used to operate our store.
Payment processors and financial service providers.
Shipping and delivery companies.
Technology, analytics, security, and customer-support providers.
Marketing providers, where permitted by applicable law.
Government authorities or other parties when required by law or necessary to protect our legal rights.

We do not sell your personal information as part of our ordinary business operations.

4. Shopify

Our online store is powered by Shopify. Shopify may process personal information in connection with your use of our store and its services.

Shopify provides merchants with privacy and customer-data tools, but using Shopify by itself does not automatically guarantee compliance with GDPR; merchants remain responsible for their own data-processing practices.

5. Cookies

We may use cookies and similar technologies to:

Keep our website functioning properly.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Help provide relevant advertising where permitted.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

6. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside your country of residence.

Where applicable, we use appropriate safeguards required by applicable data-protection laws for international transfers. EU privacy rules require transparency about whether personal data is transferred outside the EU.

7. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights including:

The right to know what personal information we hold about you.
The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of your personal information in certain circumstances.
The right to restrict certain processing.
The right to receive or transfer your personal information in certain circumstances.
The right to object to certain processing, including direct marketing.
The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

8. Marketing Communications

If you receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication.

If you opt out of marketing communications, we may still contact you regarding important matters such as your orders, account, payments, or customer-service requests.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Children's Privacy

Our services are not intended for children who are below the minimum age permitted to use such services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.