Refund policy

Return & Refund Policy

At TFIVERO, we want every customer to receive their order exactly as described and in proper working condition.

1. 30-Day Return & Issue Period

You have 30 days from the date of delivery to contact us if your order arrives:

  • Damaged
  • Defective or not working properly
  • Incorrect or different from what you ordered
  • Significantly different from the product description

Please contact us as soon as possible and provide clear photos or videos showing the issue. We may request additional information to review your claim.

2. Change of Mind & Unwanted Items

We do not accept returns or refunds simply because you:

  • Changed your mind
  • No longer want the product
  • Ordered the wrong product
  • Ordered the wrong size, color, or variation
  • Found the product cheaper elsewhere
  • Expected the product to be different from the description when the product matches the information provided on our website

However, this restriction does not apply where applicable law gives you a mandatory right to cancel or return an order.

3. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, we will review your claim.

If the claim is approved, TFIVERO may provide one of the following remedies, depending on the circumstances and applicable law:

  • Replacement
  • Repair, where applicable
  • Partial refund
  • Full refund

For products covered by mandatory consumer protection laws, your legal rights will always apply.

4. European Union Customers

For customers located in the European Union, nothing in this policy limits any mandatory rights provided by applicable consumer protection laws.

This may include the 14-day right of withdrawal for online purchases and legal remedies for products that are defective or do not conform to the order. EU rules also provide a minimum 2-year legal guarantee for goods, subject to applicable national rules and exceptions.

5. Return Shipping

If the return is required because the product was defective, damaged, incorrect, or because of another issue covered by applicable law, TFIVERO will handle return shipping costs as required by law.

For voluntary returns where applicable law allows the customer to bear the cost, the customer may be responsible for return shipping costs.

6. Refunds

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the customer's bank or payment provider.

7. Important

TFIVERO reserves the right to review each return or refund request individually.

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.